Refund policy

Last updated: October 25, 2026

Thank you for shopping with DAKOREI. Our pet accessories are purely handmade and customized, so please choose your size carefully using our size guide before ordering.

Returns

If a return is needed and approved by us, you may return eligible items within a reasonable window after delivery. Items must be unused, clean, and in their original condition with tags attached where applicable.

Return shipping costs

The buyer is responsible for all return shipping fees. Original outbound shipping is non-refundable unless we made an error (wrong item, damaged in transit, or a product defect).

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are issued to the original payment method. Processing times may vary by your bank or payment provider.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us promptly with photos of the issue. In these cases we will work with you on a replacement or refund, and you will not be asked to cover return shipping for our error.

Contact

Email us at [email protected] for return or refund requests.